The APEX Awards are based on third-party passenger reviews undertaken in partnership with TripIt, the highest-rated travel app in the world.
For the 2025 Awards, passengers reviewed nearly one million flights on more than 600 airlines on a five-star scale covering a total of five categories, including seat comfort, in-flight services, food and beverages, an entertainment system, and Wi-Fi service.
Dang Anh Tuan, execute vice president of Vietnam Airlines, shared that the ‘Five Star Major Airline’ is a noble title which reflects the outstanding efforts made by Vietnam Airlines in improving services in its efforts to bring the most seamless and most comfortable flights to passengers.
In order to bring a perfect flight experiences to customers, he added that Vietnam Airlines had constantly improved and upgraded its services and products. The airline is therefore proud to own one of the youngest and latest fleets in Asia, gathering together some of the most advanced aircraft today such as Boeing 787 Dreamliner, Airbus A350, and Airbus A321neo.
In 2023, Vietnam Airlines also became the first Vietnamese carrier to be recognised as a five-star global airline at the APEX awards.
Recently, Vietnam Airlines has been continuously awarded regional and global awards such as "Asia's Leading Airline - Economy Class", "Asia's Leading Cultural Airline", and “Asia's Leading Inflight Magazine 2023” of World Travel Awards 2023. It also was among the top 20 best airlines in the world for 2023.
APEX, a global nonprofit and one of the world's largest international airline associations, regularly conducts surveys and evaluates customer experience to help improve the overall quality of in-flight services.
