Over 12,000 residents in Bắc Giang surveyed on local government services

Female officers of Thọ Xương Ward, Bắc Giang City instruct local people to scan QR codes to take part in the survey.

BẮC GIANG – More than 12,300 people in the northern province of Bắc Giang took part in a survey on local government services at the commune/ward and town-level offices.

The survey was conducted from October 2 to 4 by the provincial Party Commission for Mass Mobilisation and People’s Committee.

Lục Ngạn District, Việt Yên Town and Lục Nam District reported a large number of survey participants. Lục Ngạn District reported 1,837 respondents, while Việt Yên Town and Lục Nam District received 1,586 and 1,464 responses, respectively.

The majority of survey responses indicate that the public is satisfied with the atmosphere at the commune-level offices, including the neat, orderly, welcoming office environment, courteous government personnel, and prompt procedure handling.

According to the provincial Party Commission for Mass Mobilisation, the survey aimed to evaluate the results of improvements to offices and services offered by the communal people's committees.

It will be the foundation for suggestions made to the provincial Party Committee's Standing Committee on raising the standards at local government offices in terms of professional communication, working style, and conduct of cadres, civil servants, and public employees.

The assessment level will be used as a basis for determining whether or not agencies in 2024 satisfy the requirements of friendly governance.

The survey feedback was collected at the communal reception desks.

Residents of Xương Giang Ward, Bắc Giang City, are instructed by female officers to participate in the survey by scanning QR codes.

To make the collection process easier and guarantee a thorough and impartial survey, the province Party Commission for Mass Mobilisation worked with functional units to create QR codes for 209 commune-level offices.

Residents were instructed to scan the QR codes in order to complete the survey when they visited the commune-level one-stop shop to complete administrative tasks.

Seven questions about the attitudes of civil servants and cadres, facilities, service quality, management, and operation were included in the survey.

The provincial Women's Union was in charge of collaborating with the provincial Party Commission for Mass Mobilisation to oversee the gathering of opinions during the survey period.

At the district, town, and city levels, the steering committees for creating friendly governments were responsible for overseeing the survey collection process.

Information regarding the poll was previously disseminated by commune-level local authorities using websites and social media platforms, including Facebook and Zalo.

Locals were also informed about the survey by community mobilisation groups, village and residential area heads, and others. – VNS