The partnership aims to jointly advance digital transformation in the aviation industry, by enhancing operational efficiency, sustainability, safety, and customer experience through a range of innovative digital solutions.

Under the MoU, with the FPT Software’s technological capabilities and the SQLI’s strengths in customer experience solutions, the two sides will closely co-operate in developing a customer relationship management system, airline e-commerce channels, and customer communication platforms.

According to a representative of FPT Software, the partnership is expected to increase aviation passenger satisfaction through digital experiences in which airlines can expand and increase service value, thereby further contributing to their long-term sales success.

“FPT Software has been delivering digital solutions to various major global aviation giants. Combining our scalable talent pool, proven expertise, and SQLI's expertise, I believe we can achieve greater success for commercial airlines worldwide. The sky will be our only limit,” said Chu Thi Thanh Ha, chairwoman of FPT Software.

Philippe Donche-Gay, group chief executive officer of SQLI, stressed that, “The airline industry is facing a strong demand in the coming years with commercial aircraft open orders reaching an all-time high of 15,700 aircraft. SQLI and FPT Software are timely joining forces to support this trend with their digital expertise and resources. Our common values of delivery excellence and customer focus will make this partnership a success.”