5 phong cach ban hang xau nhat tai Viet Nam
Nhieu nhan vien ban hang thay co khach vao, chi ho hung liec nhin, roi quay qua "tam" chuyen voi nhan vien khac...
1 - "Trong mat ma bat hinh dong": Cai thoi tat nay la lon nhat, noi nom na la nhin be ngoai xet doan tui tien nguoi mua, noi nang hon la thoi "khinh nguoi" cua nguoi ban. Cu ai mac do xau, di xe xau la "ngheo", la dang phai hung chiu su lanh lung hay tho o cua nguoi ban. 2 - Thieu kien nhan: Mua cai gi (dac biet la quan ao) neu ban thu tu 2 lan tro len thi nguoi ban hang bat dau choi mat "banh bao chieu", bat dau ue oai lay hang cho khach lua chon, bat dau tim cach tu choi kheo noi la het hang de khoi mat cong. Thu cho nhieu vo ma khong chon duoc cai nao ung y de mua thi biet, co khi ban dung ngay do ma ho da noi giem voi nhau la xem cho du ma khong mua, hoi them cai gi thi qua la "mot cau hoi lon khong loi dap". 3 - Nhung khuon mat buon: Moi lan di dong tien internet la toi mac cuoi, toi gap toan nhung co gai co khuon mat buon ma day la mot doanh nghiep rat lon do chu. Cac co ay goi ten, cac co ay lay tien, toi mua dich vu, vay ma tuyet nhien khong co mot nu cuoi, mot loi cam on, nguoi thi keu ten khach to oi la to, nguoi lai thi thao nhu mac benh. 4 - Thieu kien thuc ve san pham, dich vu minh ban: Toi da bo di rat nhieu lan hoac chan chu khong muon mua du trong long rat thich mot san pham nao do vi khi toi hoi them thi nhan duoc doc nhat cau noi lanh leo "Khong biet" hoac "chi la nguoi ban hang". Ban duoc hang thi doi hoi phai co nhieu kien thuc ve mat hang do, cung cap nhung cai hay, cai noi bat cho nguoi can mua. 5 - Thieu trach nhiem: Nhan vien nay thay co khach vao van se ho hung liec nhin, roi quay qua "tam" chuyen voi nhan vien khac, ban duoc hang hay khong mac ke, khach muon hoi gi thi co tra loi nhung tra loi qua loa vi ho quan niem "minh khong phai lam chu cua hang nay, lo chang sao". Theo Truong Chieu Nghi |
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| Viet Bao |
