10 cau khong nen noi voi khach hang

Tags: cua cong ty, cua chung toi, khong phai la, nhung van de, khach hang, tot hon, cua ban, san pham, quy khach, khong nen, cau, minh, viec, dieu, den

Thuyet phuc duoc nguoi khac mua san pham cua cong ty minh khong phai la viec don gian. De ho quay lai lan thu hai con kho hon. De la mot nguoi ban hang “co duyen”, dung dai dot noi nhung cau sau voi khach nhe.

1. “That ngac nhien vi ban chua tung nghe den san pham cua chung toi”

Cau noi cua ban to ro su kieu cang va ngao man. Ban con co y ngam che bai khach hang cua minh la nguoi kem hieu biet “mot thuong hieu lon the ma khong biet”.

Se tot hon neu ban noi: “Vi san pham cua chung toi kha xa la voi quy khach, vay nen, toi se danh mot it thoi gian de mieu ta ve chung va san sang tra loi moi thac mac cua quy khach”.

2. “Do khong phai la viec cua toi!”

Khong nhung ban tranh tra loi nhung van de cua khach hang ma con cua ca chinh ban nua.

Se tot hon neu ban noi: “Toi biet mot nguoi co the giup ban giai quyet van de nay. Toi se gioi thieu ban voi anh ay/co ay”.

3. “Xin loi, van de do ton rat nhieu thoi gian, toi khong the trinh bay bay gio duoc”

Dieu do am chi rang ban lam viec qua cung nhac. Va vo tinh, ban da danh mat su tan tuy can co cua mot nhan vien ban hang.

Se tot hon neu ban noi: “Nhu ban thay day, cua hang chung toi da den gio dong cua nhung toi rat vui long o lai them mot vai phut cho den khi thoa man duoc yeu cau cua ban”.

4. “De tien cho viec giao hang, chung toi se chuyen cho ban mon hang do vao tuan toi, khi chung toi giao hang cho nguoi hang xom cua ban”

Dung la “mot cong doi viec” cung tot, nhung dieu do lai lam cho khach hang cua ban co cam giac rang ban luon dat loi nhuan cua cong ty minh len tren loi ich cua khach hang.

Se tot hon neu ban noi: “Vang! Chung toi co the giao hang cho ban vao tuan toi. Ngay, gio cu the nhu the nao thi tien nhat cho ban nhi?”.

5. “Ong ba la nguoi dau tien phan nan ve dich vu cua chung toi”

Mot ong khach kho tinh, hay phan nan va phien toai - do chinh la suy nghi cua khach hang khi ban “buot mieng” noi ra cau noi tren. Va dieu do cung ngam chung to rang, cong ty cua ban chang bao gio gap phai sai sot.

Se tot hon neu ban noi: “Mac du co rat nhieu loi khen ve dich vu cua chung toi nhung co le, khong co thu gi la hoan hao ca! Hien tai, chung toi van dang tiep tuc co nhung doi moi trong viec cung cap cac dich vu. Vi vay, nhung y kien do cua quy khach rat co ich cho chung toi”.

6. “Ban co the nhac lai ten cua minh them lan nua khong? Van de cua ban la gi nhi?”

Dieu do chung to ban chang quan tam gi toi vi khach dang dung truoc mat ban ca. Phan lon khach hang se rat buc minh va khong hai long khi nghe cau hoi nay, tham chi san sang “noi doa” neu do la nhung khach hang kho tinh.

Se tot hon neu ban noi: “Ong X, toi hieu van de cua ong la gi roi”.

7. “Neu ban mua mon nay, ban se giup toi hoan thanh chi tieu ban hang cua ca thang”

Neu ban noi cau noi tren, kha nang thanh cong khong nhung rat thap ma uy tin cua ban cung se giam sut dang ke. Khach hang nghi san pham cua ban rat it nguoi mua. Hon nua, dieu nay con lam cho khach hang cua ban cam thay rang, ho chi la mot “cong cu” de ban dat duoc muc dich cua chinh minh ma thoi.

Se tot hon neu ban noi: “Day la loai hang rat duoc ua chuong trong thang nay va chung toi cung da nhan duoc nhieu thong tin phan hoi rat tot tu nhung khach hang da su dung chung. Vi vay, ban co the yen tam ve chat luong, mau ma cung rat dep phai khong nao?”.

8. “Ban di qua canh cua o dang kia, re trai, len cau thang… O tang tren chung toi se chap nhan va huong dan ban hoan tra lai so hang hoa nay”

Se co rat nhieu nguoi cam thay boi roi truoc loi chi dan nay. Va neu nhu khach hang cua ban khong tim duoc cho can tim, ho se rat that vong.

Se tot hon neu ban noi: “Toi se dan ban den gap thu ky, anh ay/co ay se co the giup ban hoan tra lai so hang hoa nay mot cach nhanh chong”.

9. “Kho khan lam toi moi den duoc day. Toi phai dem con cho cua minh di kham, tac duong va nhung van de khac dang khien toi nhuc dau khung khiep!”

Khach hang se khong cam thay thich thu gi khi nghe nhung loi than van nhu the nay. Ho can ban de giai quyet nhung van de cua chinh ho chu khong phai de nghe ban ca than ve nhung rac roi rieng cua ban than ban.

Se tot hon neu ban noi: “Chuc mot buoi sang tot lanh! Rat vui khi duoc gap quy khach”.

10. “Dieu nay hoan toan trai nguoc voi nhung chinh sach cua chung toi”

Khach hang khong muon de cap den nhung nguyen tac cung nhac va nghe co ve quan lieu cua cong ty ban. Voi ho, duoc cham soc day du va duoc thoa man nhung yeu cau cua minh moi la dieu quan trong nhat.

Se tot hon neu ban noi: “Nguyen tac cua cong ty la can thiet, nhung chung toi tin rang se tim ra mot cach khac phu hop hon de dap ung yeu cau cua quy khach”.

Diep Sa

Theo Businessknowhow

Viet Bao

Tìm hiểu: cua cong ty, cua chung toi, khong phai la, nhung van de, khach hang, tot hon, cua ban, san pham, quy khach, khong nen, cau, minh, viec, dieu, den

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Ban co the doc ban tieng Viet co dau cua bai viet 10 câu không nên nói với khách hàng bang cach nhan chuot vao duong dan tren.

Lien he ve tin 10 cau khong nen noi voi khach hang

Nhan xet, hay lien he ve tin 10 cau khong nen noi voi khach hang co the gui bang duong dan o duoi. Ban nen gui kem tieu de bai viet 10 cau khong nen noi voi khach hang de lam tham khao. Bai viet nay thuoc chuyen de Tin tuc viec lam trong chuyen muc Viec lam.

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