Chu dong lang nghe

La nguoi huan luyen cua nhom, ban phai nam bat duoc y nghi cua thanh vien ma ban muon huan luyen. Ban co the hieu duoc anh ta, neu ban biet lang nghe mot cach chu dong. Viec lang nghe luon khuyen khich su giao tiep va giup nguoi doi thoai voi ban cam thay thoai mai.

Mot nguoi chu dong lang nghe se to ra chu y den nguoi dang noi bang cach:

+ Nhin vao mat nguoi noi

+ Mim cuoi trong nhung thoi diem thich hop

+ Tranh nhung dong tac gay mat tap trung

+ Chi ghi chep khi can thiet

+ Nhay cam voi ngon ngu co the

+ Lang nghe truoc va danh gia sau

+ Khong ngat loi, tru khi ban yeu cau lam ro ve van de dang ban luan

+ The hien minh dang lang nghe bang cach lap lai nhung gi doi phuong vua noi, chang han nhu: "Neu toi nghe khong lam thi anh dang gap rac roi ve…".

Dat cau hoi phu hop

Viec dat cau hoi phu hop se giup ban hieu duoc nguoi noi mot cach can ke hon, dong thoi danh gia quan diem cua ho mot cach chinh xac nhat. Co hai loai cau hoi la cau hoi mo va cau hoi dong va moi loai lai cho ban mot cau tra loi khac nhau.

Cau hoi mo la cau hoi moi nguoi nghe tham gia va chia se y kien. Hay su dung chung de:

+ Tim giai phap thay the: "Dieu gi se xay ra neu..."

+ Kham pha thai do hay nhu cau: "Anh cam thay the nao ve tien do cua chung ta cho den ngay hom nay?".

+ Thiet lap muc uu tien va cho phep chuan bi ky luong: "Anh nghi nhung van de chinh cua du an nay la gi?".

Nhung cau hoi dong cho ban cau tra loi "Co" hoac "Khong". Hay su dung chung khi ban muon:

+ Nhan manh cau tra loi: "Co phai du an dang theo dung lich trinh khong?".

+ Khang dinh nhung gi ma nguoi kia da noi: "Co phai kho khan lon nhat cua anh la sap xep lich lam viec khong?".

Khi ban muon khai thac nhieu thong tin hon ve nhung dong co va cam xuc cua nguoi noi, hay su dung cau hoi mo. Thong qua nhung cau hoi do, ban co the tim hieu quan diem va nhung suy nghi sau xa cua nguoi noi ve van de ma ban quan tam. Dieu nay se giup ban dua ra loi khuyen phu hop hon.

Bat dau huan luyen

Sau khi ban da hieu duoc con nguoi va tinh huong, ban co the bat dau cong viec huan luyen.

Nhung nguoi huan luyen hieu qua luon biet dua ra y kien cua minh theo cach ma nguoi duoc huan luyen co the nghe, phan hoi va can nhac ve nhung y kien do. Dieu quan trong la hay trinh bay quan diem cua ban mot cach ro rang va cong bang.

+ Hay mo ta tinh huong cua ca nhan theo cach trung lap

+ Dua ra y kien cua ban

+ Suy nghi them ve nhung ngu y cua ban

+ Chia se nhung kinh nghiem cua rieng ban, neu chung to ra huu ich

+ Khuyen khich nguoi khac dua ra quan diem cua ho

Viec huan luyen se thanh cong hon neu trong qua trinh giao tiep ban vua dat cau hoi vua giai thich them ve quan diem cua minh. Dat cau hoi qua nhieu co the khien nguoi tham gia vi ngan ngai ma che giau nhung thong tin quan trong. Trai lai, neu ban qua nhan manh vao viec giai thich, nguoi doi dien se co cam giac ban dang co y ap dat anh ta va muon kiem soat bau khong khi cua cuoc tro chuyen. Dieu do co the lam suy yeu su hop tac trong huan luyen.

Nguon: Xay dung nhom lam viec hieu qua - First News va NXB Tong hop TPHCM