Nghe thuat ke toi sep

Tags: co gia tri, nhu the nao, nha tu van, ke toi, co the, noi voi, cua ban, dua ra, nghe thuat, sep, viec, nguoi, y, dieu


Nghe thuat ke toi sepKhi sep cua ban sai, ban se noi voi ho nhu the nao ve viec nay? Hay het suc can than. Cau cham ngon cua nguoi xua voi dai y cho rang chi co chien thuat dung dan moi dan den thang loi van con co gia tri trong thoi dai ngay nay.

Song dieu do khong co nghia rang ban khong nen thu suc vi cam chac that bai trong tay. “Mac du thach thuc sep co the la mot viec day rui ro, nhung no van co an chua mot vai mat tich cuc nhat dinh”, chuyen gia tu van hoat dong cong so William Treasurer, tac gia cuon sach Right Risk (Nhung rui ro hop ly), cho biet. “Khi ban noi voi voi sep nhung phan hoi co gia tri, ong ta se coi ban nhu mot nguoi tu van tin cay”.

Cho du ban la mot pho chu tich cap cao khong dong y voi vi giam doc dieu hanh, hay mot nhan vien cap duoi bat dong voi cap tren truc tiep, cach thuc ban chuan bi va dua ra y kien cua minh chinh la chia khoa de ban khoi bi roi vao vi tri nguoi doi lap voi sep. Duong nhien, ban phai het suc can trong va tim co so dung dan truoc khi phat ngon. Nhung tham chi ngay ca khi ban dung, neu khong biet cach bay to, thi viec khien “sep” buc minh hoac bo ngoai tai la dieu khong the tranh khoi. Moi viec rat co the se cham dut voi ket qua “khan goi ra di” khoi cong ty cua ban.

“Cach ke toi sep hop ly can dam bao ba yeu to quan trong nhat do la trai tim, tri oc va ban tay”, Elizabeth Gibson, nha tam ly hoc quan ly tai cong ty RHR International va la dong tac gia cuon sach Big Change at Best Buy (Co hoi lon de lay long hieu qua nhat), cho biet:

- Trai tim: the hien mot tinh cam that long va mang tinh xay dung.

- Tri tue: xac dinh ro nhung ly do tai sao chinh sach khong hieu qua.

- Ban tay: the hien cach giai quyet dung dan khac.

Duoi day la 7 loi khuyen khi ban muon noi voi cap tren rang ho dang mac sai lam hay dang dam dau vao duong ham khong loi thoat. Nhung dieu nay cung bo ich khi ban doi mat voi that bai va khong biet can phai hanh dong va cu xu nhu the nao hoac khi phai lam nhung viec ma ban khong tan thanh.

1. Dung to ra gian du khi doi thoai voi sep

Thong thuong, phai mat thoi gian moi nhan ra tinh thieu hieu qua cua mot chinh sach hay giai phap moi. Neu doanh nghiep thay doi theo cach do chac chan se co truc trac hay rac roi phat sinh. Cung nhu vay, tac dong cua mot chinh sach sai khong xay ra mot som mot chieu. Do la mot qua trinh lau dai va cham rai. Cac tac dong tieu cuc xuat hien tu tu va tung it mot, lam moi nguoi tro nen thieu kien nhan, de cau kinh, tham chi qua suc chiu dung hay toi te hon the.

Dung mang nhung cam giac toi te va lo lang nhu vay den cuoc hop hay khi tro chuyen voi sep. “Neu ban gian du hay chan nan va xa het vao sep la dieu khong nen. Truoc khi gap go, hay noi tat ca moi chuyen voi ban be hoac noi vao may ghi am”, Gibson cho biet. “Sau do bat lai may va tu lang nghe. Chac han ban se thay can phai chinh sua lai doi chut de co duoc cach noi mang tinh xay dung hon nham thuyet phuc sep”.

2. Hay chon thoi diem thich hop de dua ra de nghi cua minh

Truoc khi bat dau mot cuoc tranh luan, ban hay hoi sep xem ho co dong y de ban dua ra y kien cua minh khong. Hau het moi nguoi deu muon duoc canh bao truoc khi phai nghe nhung loi chi trich hay phe phan manh me. Ngoai ra, ban nen cho thoi diem thich hop cho cau chuyen. Neu khi do sep dang ban ron hay lo lang giai quyet mot cong viec nao do va ban khong co duoc su dong y mot cach thoai mai tu phia sep thi hay quay tro ve ban lam viec va thu lai vao luc khac.

3. Noi co sach, mach co chung

Hay suy nghi ve nhung muc tieu cu the ban muon co duoc sau khi ket thuc cuoc gap go voi sep. Ban hay tap trung vao viec dua ra nhung du lieu, hay cac su kien de chung minh cho luan diem cua minh.

“Cac nhan vien thuong la nhung nguoi gan gui nhat voi cac van de phat sinh. Vi vay, ho se co nhieu tai lieu, dan chung cu the ma co the sep khong co”, John Baldoni, mot nha tu van quan ly tai hang Ann Arbor, cho biet. Khi tranh luan voi sep, ban hay su dung kinh nghiem thuc te hay nhung nhin nhan, quan diem thuong nhat cua cac dong nghiep de the hien muc do tin cay trong lap luan cua ban va sau do moi dua ra nhung vien canh khac nhau.

4. Nhan manh trong tam mot cach ro rang

“Ban co the bay to hau nhu bat ke thu gi cho sep nghe, mien la ban noi mot vai dieu gi do tot dep truoc tien”, Deborah Brown, mot nha tu van nghe nghiep cho biet. Ban can tranh su doi dau truc tiep khi “ke toi sep” va dung chi trich hay do trach nhiem ngay lap tuc. Hay nhan manh trong tam vao nhung nhan to quan trong bat cu khi nao ban co the.

5. Hay cham chu lang nghe

Dung bien minh thanh ke "doc thoai" trong buoi gap go voi sep. Hay co gang loi keo sep vao mot cuoc hoi thoai thang than ve chu de ma ban quan tam. Ban cung can no luc lang nghe sep thay vi chi tap trung vao “ke toi”. Rat co the co nhung ly do hay dong co hop ly nao do ma ban chua biet. Bang viec cham chu lang nghe, ban se khong chi bieu hien su quan tam toi hoat dong cua cong ty ma ban con co the gay dung long tin voi sep. Ban cung co the nhin nhan thau dao hon ve nhung dinh huong hien tai va tuong lai cua cong ty.

6. Doi xu voi sep nhu voi mot khach hang

“Khi ke toi sep, hay trinh bay nhung gi ban muon noi nhu the ban dang ban san pham cho mot khach hang”, Maura Schreier - Fleming, mot nha tu van ban hang tai My, cho biet. “Cac khach hang mua san pham/dich vu theo cach ma ho mong muon chu khong phai theo cach ma chung ta mong muon”. Neu sep la mot nguoi can trong va ky tinh, hay dung nhung hinh anh va bieu do de ho tro cho ly le, lap luan cua minh. “Neu sep la mot nguoi de tinh, hay noi voi ong ta rang tai sao y tuong hay hanh dong do se gay ton thuong cho nhung nguoi ban quan tam”. Dieu quan trong la lam sao de phong cach cua ban thich hop voi suy nghi, tinh cach cua sep, khi ban the hien quan diem cua minh.

7. Dung voi dau hang

Dung mong doi chi mot cuoc hop co the khien sep lam theo nhung gi ban mong muon. Hiem co nha quan ly san sang tu bo chinh sach hay chien luoc cua minh sau khi nghe y kien bat dong dau tien, dac biet khi dieu nay den tu cap duoi. Thong thuong, sep co nhung suy nghi sau sac va nhieu kinh nghiem hon ban. Do do, ho se danh thoi gian suy nghi can trong truoc khi ra quyet dinh. Mot no luc don le se khong the tao ra su khac biet.

Sau do, neu sep can bao cao truong hop nay len cap tren cua ong ta, toi hoi dong quan tri, hay toi cac nha dau tu, ong ta se can den nhieu thu hon de tiep tuc. “Thong thuong, khi noi ‘khong’, sep dang yeu cau nhung dan chung cu the va ro rang hon”, Treasurer cho biet.

De thu lai, ban can dua ra nhung tranh luan bo sung va tien hanh cac buoc di voi nhung muc tieu cu the, xac dinh ro cach trinh bay nhung gi ban muon noi mot cach diem tinh nhat. Viec thu thap cac bang chung moi se giup ich ban rat nhieu.

Cuoi cung, ban nen het suc nhay cam khi sep ngung lai va co bieu hien khong muon tiep tuc. Neu sep van hoai nghi sau mot vai lan no luc, ban hay rut lui. Hay dam bao rang su rut lui cua ban la te nhi va chuyen nghiep. Ban nen cam on sep vi da danh cho ban mot co hoi de chia se quan diem va tranh bat ky bieu hien hon doi nao.

Hau het cac sep deu yeu thich nhung nhan vien thuc su quan tam den viec cai thien tinh hinh cua cong ty. Neu ban van la mot nhan vien day nhiet huyet sau mot lan gop y that bai, thi lan ke tiep, khi ban co dieu gi can bieu lo, chac han sep de dang tiep thu nhung dieu ban noi hon.

(Theo Bwportal)

Viet Bao (Theo-Ngoisao)

Tìm hiểu: co gia tri, nhu the nao, nha tu van, ke toi, co the, noi voi, cua ban, dua ra, nghe thuat, sep, viec, nguoi, y, dieu

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