Giao luu truc tuyen Pacific Airlines va mo hinh hang khong gia re

Tags: Pacific Airlines, Ong Luong Hoai Nam, Ha Noi, Da Nang, Viet Nam, TP Ho Chi Minh, Hang hang khong gia re, thanh toan bang tien mat, Giam doc Dieu hanh, duong bay noi dia, dich vu hang khong, the tin dung, ve may bay, nhu the nao, cua chung toi, mua ve, den


Giao luu truc tuyen Pacific Airlines va mo hinh hang khong gia re
Anh Ngoc Tho

He thong gia ve hang khong gia re, cach thuc mua ve, chinh sach dich vu, nhung dieu khach hang can luu y... khi chon Pacific Airlines - hang hang khong gia re dau tien o Viet Nam - la nhung noi dung da duoc giai dap trong chuong trinh tu van truc tuyen qua Thanh Nien Online cua Pacific Airline.

Chuong trinh dien ra vao luc 14h30 - 16h trua nay 18.5.2007. Nguoi truc tiep giai dap cac thac mac cua ban doc la ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines.

* Da la hang khong gia re tuc la nhung nguoi thu nhap thap, di lai thuong xuyen rat can mua, ho co nhu cau rat cao. Trong khi do lai chi ban cho nhung nguoi co visa card, la nhung nguoi thu nhap cao truoc khi ho mo tai khoan tren. Da la VIP, nhieu tien thi ho can gi phai di gia re? Trong khi do nguoi can that thi khong mua duoc, den bao gio cac ong phuc vu duoc rong rai moi khach hang? Co can phai mua ve tu 0h-2h sang nhu vay khong? (Anh Tuan, 40 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Thanh toan tien ve may bay cua hang bang the tin dung tren Internet chi la mot trong nhieu cach mua ve cua Pacific Airlines. Neu khong co the tin dung, khach hang van co the mua ve va thanh toan bang tien mat tai cac dai ly (khoang 300 dai ly trong ca nuoc), tai cac phong ve (5 phong ve tai TP Ho Chi Minh, 4 tai Ha Noi va 2 tai Da Nang). Khach hang cung co the goi dien thoai cho cac Trung tam phuc vu khach hang de dang ky cho truoc va thanh toan bang tien mat trong vong 24 gio (TP.HCM va Ha Noi: 9.550.550, Da Nang: 583.583, hoat dong 24/24 gio, 7/7 ngay trong tuan).

Khach hang cung co the thanh toan tien ve bang the tin dung cua nguoi than trong gia dinh, cua ban be voi su dong y cua chu the. Neu ten cua hanh khach va ten cua chu the khac nhau, chung toi co the goi dien cho chu the de kiem tra va xac nhan lai. Neu chu the khong xac nhan, cho tren chuyen bay cua hanh khach da duoc dang ky se bi huy, khoan tien da thanh toan se duoc hoan lai cho chu the (sau khi tru le phi thanh toan) va nguoi mua ve hoan toan chiu trach nhiem truoc chu the.

Tat ca gia ve cua Pacific Airlines (ke ca cac gia ve sieu re giam tren 65%) deu co hieu luc tu 0h01 phut cua Ngay hieu luc (dot ban sieu khuyen mai 30.000 ve vua qua bat dau tu 0h01 ngay 10/5/2007). Viec khach hang mua ve vao 0h-2h sang khong nam trong chu y cua Pacific Airlines. Bat ky hang hang khong nao cung quy dinh hieu luc gia tu 0h01 phut. Su khac biet chi la o cho “phong ve ao” www.pacificairlines.com.vn cua Pacific Airlines hoat dong 24/24, khach hang khong phai cho den sang hom sau khi cac phong ve va dai ly mo cua phuc vu nhu khi mua ve cua hang hang khong khac. Gio mua ve la lua chon cua khach hang, khong phai chu y cua Pacific Airlines.

* Toi thay thong bao PA co gia ve di Ha Noi la 750.000d, ma khong mua duoc? Vay lam sao de dang ky loai ve nay? Xin chan thanh cam on! (Nguyen Quynh, 27 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Ngoai cac dot sieu khuyen mai, gia ve may bay thap nhat cua Pacific Airlines giua TP Ho Chi Minh va Ha Noi la 750.000 dong, cac muc tiep theo la 900.000 dong, 1.050.000 dong…, tang dan den muc gia tran Nha nuoc cho phep (1.500.000 dong/chieu), tuy thuoc vao tinh trang cho tren chuyen bay (ban tu gia thap den gia cao).

Sau khi he thong duoc cai dat theo chinh sach gia cua hang khong gia re, viec ap dung gia do chuong trinh may tinh tu dong thuc hien. Khi ban het so cho danh cho gia 750.000 dong, may tinh se mo cho voi gia tiep theo 900.000 dong v.v… Nhu vay, de mua duoc gia ve may bay re, hanh khach can phai co ke hoach di lai va mua ve som. Neu de den sat ngay bay moi mua ve, so cho danh cho gia ve re da duoc cac hanh khach khac mua het. Su cong bang trong chinh sach gia cua Pacific Airlines la o cho do.

* Toi thay quang cao chi 15.000 den 500.000 dong la co ve may bay, xin hoi gia ve 15.000 dong la ve di chang tu dau den dau? Toi o BMT - DakLak thi co may bay cua hang khong? Gia ve cho tung chang neu co? Viec dat mua ve nhu the nao? (Nguyen Thi Thanh Tam, 34 tuoi, nu)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Hien tai tren mang duong bay noi dia Pacific Airlines chi co 2 duong bay tu TP.HCM di Ha Noi (7 chuyen/ngay) va di Da Nang (2 chuyen/ngay). Pacific Airlines co ke hoach mo duong bay tu TP.HCM di Buon Me Thuot nhung thoi diem mo chua duoc quyet dinh vi con phu thuoc vao ke hoach bo sung may bay.

* Chao anh Nam, anh co the tu van cho tui em cach thuc de co the mua duoc ve voi gia re? Em cung nghe chuong trinh nay da lau nhung khong biet cach thuc lam sao co the mua duoc. Mong anh tu van dum em. (HUYNH THI THANH NHAN, 26 tuoi, nu)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Cac dia chi mua ve may bay: 1/Trang web www.pacificairlines.com.vn ; 2/ Cac Trung tam phuc vu khach hang qua dien thoai (TP.HCM, Ha Noi: 9.550.550, Da Nang: 583.583); 3/ Cac dai ly ban ve may bay cua Pacific Airlines trong ca nuoc (khoang 300 dai ly); 4/ Cac phong ve cua Pacific Airlines tai TP Ho Chi Minh, Ha Noi, Da Nang.

Hai cach dau tien (1 va 2) danh cho nhung khach hang thanh toan tien ve bang the tin dung, hai cach sau (3 va 4) danh cho moi hinh thuc thanh toan (tien mat, the tin dung, chuyen khoan).

Khach hang cung co the mua ve va no tien qua website www.pacificairlines.com.vn hoac bang cach goi dien thoai, voi dieu kien la tien mua ve phai duoc thanh toan trong vong 24 gio sau do bang tien mat, chuyen khoan hoac the tin dung (qua thoi gian nay ve may bay cua khach hang se bi huy va cho tren chuyen bay duoc ban cho nguoi khac).

* Voi chuyen bay gia re nhu the nay co dam bao cho nguoi bay khong? Thu tuc bay co nhanh le khong? Gia re nay chi trong thoi gian khuyen mai hay ve ca hanh trinh hoat dong cua Pacific? (le thi quy nham, 26 tuoi, Nu, thai thinh- ha noi, NVQL)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Mo hinh hang khong gia re la mot cach to chuc kinh doanh van tai hang khong theo kieu khac so voi cac hang truyen thong, con ve ban than may bay, chuong trinh bao duong, cac tieu chuan ve khai thac an toan, an ninh duoc ap dung chung cho tat ca cac hang hang khong, khong phan biet theo mo hinh nao. Thu tuc chuyen bay tai san bay khong thay doi khi chuyen sang mo hinh hang khong gia re. Hanh khach van can co mat tai san bay 1 gio 30 phut truoc gio bay de lam cac thu tuc hang khong.

Hang khong gia re tat nhien phai co gia ve re tren tat ca cac chuyen bay chu khong phai chi co trong thoi gian khuyen mai. Neu vao nhung giai doan khong co khuyen mai thi gia ve may bay re nhat giua Ha Noi va TP.HCM cua Pacific Airlines la 750.000d/chieu, giam 50% so voi gia thong thuong va nhieu muc gia giam khac giua 750.000 va 1.500.000d. Co nghia la gia re co tren tat ca cac chuyen bay, vao bat ky thoi gian nao trong nam.

* Nhung dieu kien can va cach thuc giao dich de mua ve cua tren mang cua PA? (Tran Duc Huong, 28 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: De hoan tat mot giao dich mua ve tren website www.pacificairlines.com.vn can co cac dieu kien sau day:

- May tinh co ket noi internet voi trinh duyet Interner Explorer hoac Firefox.

- Giay to tuy than cua nguoi mua ve va hanh khach, cac dia chi lien he.

- The tin dung (Visa, Visa Debit, Master Card, American Express, JCB).

Voi cac dieu kien tren, nguoi mua ve vao website www.pacificairlines.com.vn va duoc huong dan chi tiet tung buoc thuc hien tu chon chuyen bay, gia ve den thanh toan tien.

Neu nguoi mua ve khong co the tin dung, co the thuc hien cac thao tac mua ve binh thuong, den buoc thanh toan thi chon hinh thuc “Thanh toan sau”. Khoan tien ve con no Pacific Airlines phai duoc thanh toan trong vong 24 gio tai phong ve bang tien mat, hoac qua website bang the tin dung (vao muc “Xem-Doi dat cho” tren trang chu de lay Ma xac nhan ra va thuc hien not viec thanh toan bang the tin dung).

* Toi o Da Nang muon mua ve hang khong gia re di TP.HCM thi mua o dau. Va cu the mua ve het bao nhieu? (Nguyen Van Hong, 32 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Moi ngay Pacific Airlines co 2 chuyen bay tu Da Nang di TP Ho Chi Minh, du kien se tang len thanh 3 chuyen/ngay trong mua he 2007 nay. Hanh khach co the mua ve tai Website www.pacificairlines.com.vn , qua dien thoai 583.583, tai cac dai ly cua Pacific Airlines o Da Nang, tai phong ve 35 Nguyen Van Linh va phong ve san bay Da Nang.

La hang hang khong gia re, gia ve may bay cua Pacific Airlines chac chan re hon, nhung muc gia khong co dinh ma thay doi linh hoat. Moi chuyen bay cua Pacific Airlines co the co toi 11 muc gia khac nhau tu thap den cao tuy thuoc vao tinh trang dat cho. De biet muc gia ve ap dung cho mot chuyen bay cu the va ngay bay cu the, hanh khach can lien he voi cac dia chi tren de duoc cung cap thong tin ve gia ve.

* Toi nghe noi "gia re" la khi mua ve, duoc tinh nhu "cuoc" len may bay, con cac dich vu khac tinh sau. Xin hoi co phai nhu vay khong? (ngo thanh phuc, 24 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Gia ve may bay cua Pacific Airlines khong bao gom cac khoan thue, phi va le phi sau:

- Thue VAT 5% (ap dung cho cac chuyen bay noi dia)
- Le phi san bay noi dia, quoc te
- Phu thu xang dau (ap dung cho cac chuyen bay quoc te)
- Bao hiem rui ro chien tranh (ap dung cho cac chuyen bay quoc te)
- Phi phuc vu cua dai ly, phong ve, trung tam phuc vu khach hang
- Phi tien ich (ap dung cho hinh thuc mua ve va thanh toan tren mang)
- Suat an, do uong tren may bay (hanh khach co the mua khi co nhu cau)
- Hanh ly ngoai tieu chuan

Khach hang co the tham khao cac dieu kien chi tiet tai “Dieu le van chuyen” va “Thong tin khach hang can biet” tai website www.pacificairlines.com.vn .

* Theo toi duoc biet, PA duoc thanh lap chu yeu de bay tuyen Dai Loan. Nhung nay tai sao PA lai bo han thi truong da khai sinh va nuoi song PA hon chuc nam qua? Co phai do nang luc canh tranh qua kem cua PA tren duong bay nay? (Thanh Truc, 32 tuoi, Nam, 12/3 Nguyen Thai Binh Q.TB HCM, PP)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Vua roi, PA da ky hop dong dau tu voi nha dau tu chien luoc nuoc ngoai la Hang Hang khong quoc gia Uc Qantas Airways. PA va Qantas Airways da ra soat lai toan bo mang duong bay hien co va xay dung ke hoach phat trien cho 5 nam truoc mat. PA, Qantas va cac co dong chien luoc cua cong ty xac dinh uu tien phat trien mang duong bay noi dia va mang duong bay quoc te den cac nuoc trong ASEAN (noi tom lai la tap trung vao thi truong di lai khong can visa phu hop voi mo hinh hang khong gia re). Viec tam dung khai thac cac duong bay Dai Loan la ket qua cua viec xac dinh chien luoc thi truong do. Khi dung cac duong bay nay, PA se co dieu kien tang tan suat bay tren cac duong bay noi dia hien nay tu TP.HCM di Ha Noi va Da Nang, cung nhu mo them cac duong bay noi dia moi tu TP.HCM di Nha Trang va Hue.

Nhu vay, viec tam ngung khai thac cac duong bay Dai Loan khong lien quan den kha nang canh tranh cua PA voi cac hang hang khong Dai Loan ma la mot su dieu chinh chien luoc thi truong. PA co ke hoach se mo lai cac duong bay Dai Loan sau khi mang duong bay noi dia va mang duong bay quoc te trong ASEAN da duoc hoan thien.

Giao luu truc tuyen Pacific Airlines va mo hinh hang khong gia re

Ong Luong Hoai Nam (trai) - dang tra loi truc tuyen cac cau hoi cua ban doc. Anh Ngoc Tho

* Vi sao hang khong ban ve may bay gia re cho chang tu Da Nang-Ha Noi va nguoc lai? Neu toi mua chang Ha Noi - TP Ho Chi Minh thi may bay cua hang co dung tai san bay Da Nang khong hay bay thang? (Thu Hang, 30 tuoi, Nu, Da Nang, Cong chuc)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Hien tai, PA chua khai thac duong bay giua Ha Noi va Da Nang ma chi co duong bay giua TP.HCM va Da Nang. Cac chuyen bay giua Ha Noi va TP.HCM la cac chuyen bay thang, khong dung lai o Da Nang. Theo ke hoach, duong bay Ha Noi - Da Nang co the se duoc PA khai thac vao trong 6 thang dau nam 2008.

* De nghi PA ban ve dien tu thanh toan bang The ghi no connect 24 cua VCB de tien cho nguoi co thu nhap thap co the tiep can voi hinh thuc mua ve qua mang. Mong PA nghien cuu giai quyet. (HoangKiet, 43 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Day la mot goi y hay. Hien tai o Viet Nam so nguoi su dung The ghi no (Debit Card) nhieu hon so nguoi su dung The tin dung (Credit Card). Pacific Airlines va Vietcombank dang nghien cuu giai phap ky thuat cho viec thanh toan bang The ghi no khong nhung chi cho loai the “VCB Connect24”, ma cho tat ca cac loai The ghi no cua 15 ngan hang noi dia trong Lien minh the Vietcombank.

* Cho hoi loai the thanh toan nao thi duoc Pacific chap nhan cho thanh toan khi mua ve qua mang? (cuong, 40 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Pacific Airlines chap nhan 5 loai the tin dung Visa, Visa Debit, Master Card, American Express, JCB do Ngan hang Viet Nam hoac ngan hang nuoc ngoai phat hanh.

Tuy nhien, viec the tin dung cua khach hang co thanh toan online duoc hay khong con phu thuoc vao ngan hang phat hanh the. Vi vay, neu khong thuc hien duoc viec thanh toan tren mang khi mua ve cua Pacific Airlines, khach hang can lien he voi ngan hang phat hanh the (theo so dien thoai ghi tai mat sau cua the tin dung) de kiem tra va giai quyet cac thu tuc can thiet voi ngan hang phat hanh.

Tom lai, de viec thanh toan bang the tin dung duoc thuc hien online tren website www.pacificairlines.com.vn , can phai thong ca 2 dau: phia Pacific Airlines chap nhan thanh toan (da chap nhan), phia ngan hang cho phep thanh toan.

* Mot so thong bao trong qua trinh trong va sau khi dat ve la khong ro nghia; thong tin ve dich vu dang tai tren mang la chua day du theo toi chinh la nguyen nhan cua mot so y kien che trach khi buoc dau lam quen voi dich vu cua Pacific Airlines: 1. Khi bi loi thanh toan do tu choi the tin dung (loi vuot so lan giao dich truc tuyen trong ngay); toi thay thong bao xac nhan kem theo tinh trang "Thanh toan sau" (toi co in duoc vai hanh trinh nhu vay du kien de mang ra phong ve thanh toan vi ko hieu nguyen nhan truc trac voi the tin dung); Tuy nhien den hom sau thi so hanh trinh nay bi huy. Theo toi neu thong bao chinh xac hon phai la "De nghi quy khach chon muc Thanh toan sau" hay tuong tu.

2. Sau khi da hoan thanh dat cho va chon thanh toan sau, neu cu de vay thi qua 24 gio se tu huy. Tuy nhien neu co thay doi trong vong 24 gio va muon giai phong so cho nay cho cac khach hang khac, ban phai chiu phi? Theo toi dieu nay that su lam lang phi co hoi ban hang cua hang.

3. Nen cung cap rong rai bao gom ca tren trang web thong tin ve dich vu tren may bay cua hang: khong phan biet hang ve; co phuc vu (ban) thuc an nhanh va thuc uong; neu co the co luon thuc don tieu bieu tren mang de tham khao cang tot.

4. Neu co the, cung cap thong tin chi tiet ve cach tinh cuoc phi: gia ve + cach tinh thue + le phi san bay (cho moi san bay khac nhau); phi thanh toan bang the (3%); phi thanh toan tai quay (khoang 50.000d/luot ve/nguoi).

Loai ve Skysaver khong co muc gia ve danh cho tre em? Khi mua ve gia cao, tre em co duoc huong muc 75% nhu cac hang ve cua hang khong thong dung khong? (Thanh Liem, 40 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Thu nhat, viec thanh toan online bang the tin dung co duoc thuc hien duoc hay khong hoan toan khong phu thuoc vao Pacific Airlines va he thong cua chung toi, ma phu thuoc vao viec ngan hang phat hanh co cho phep chu the duoc thanh toan online hay khong.

Thu hai, hinh thuc “Thanh toan sau” la mot chinh sach dac thu cua Pacific Airlines trong dieu kien nhieu khach hang Viet Nam chua co the tin dung de thanh toan online. Chinh sach nay cho phep khach hang nhan duoc Xac nhan dat cho mac du van chua thanh toan tien ve may bay. Tuy nhien, neu khach hang khong thanh toan trong vong 24 gio thi cho se bi huy de ban cho nguoi khac. Viec ap dung chinh sach nay rat rui ro cho Pacific Airlines, nhung chung toi van quyet dinh thu nghiem trong dieu kien nguoi co the tin dung chua nhieu so voi cac nuoc khac.

Thu ba, phi thay doi chuyen bay da duoc dat cho va thanh toan chi ap dung doi voi loai gia Tiet kiem (Sky Saver) nhu duoc quy dinh chi tiet tai “Dieu le van chuyen”. Neu hanh khach mua loai gia Linh hoat (Sky Flex) thi khi thay doi chuyen bay khong phai tra phi.

Chung toi khuyen cao hanh khach mua ve Sky Saver cho gia re neu tuong doi chac chan ve ngay gio bay, con neu co nhieu kha nang thay doi ngay gio bay thi nen mua loai gia Sky Flex. Qua thuc, neu mua gia Sky Saver o muc 750.000 dong hoac 900.000 dong ma sau do thay doi chuyen bay 1-2 lan thi tong cong tien ve ban dau va phi thay doi van con thap hon gia Sky Flex. Su lua chon giua Sky Saver va Sky Flex la cua hanh khach, Pacific Airlines co the tu van cho hanh khach nhung khong ap dat.

Thue, le phi san bay va cac phi, le phi khac (ngoai gia ve may bay) tuy thuoc vao quy dinh cua tung nuoc, tung san bay, ap dung giong nhau doi voi hang khong truyen thong va hang khong gia re, khong co su phan biet. Khi mua ve tren website www.pacificairlines.com.vn , cua so “Chi tiet gia” o ben trai man hinh neu chi tiet tung loai thue, phi, le phi ap dung cho hanh trinh cua hanh khach.

Cuoi cung, tat ca cac hang hang khong gia re ap dung nguyen tac noi nom nay la “mot cho tren chuyen bay gia ngan ay tien”, khong phan biet nguoi lon va tre em. Rieng em be duoi 2 tuoi ngoi long bo me thi khong mat tien ve ma chi tra phi phuc vu cho cac trach nhiem phap ly cua Nha van chuyen (ke ca bao hiem hang khong).

Mac du Pacific Airlines khong co loai gia giam 25% cho tre em duoi 12 tuoi nhu cac hang hang khong truyen thong, nhung vi ban than gia ve da re roi nen mot gia dinh gom nguoi lon va tre em cung bay mot chuyen bay van tiet kiem duoc mot khoan tien dang ke.

* Toi thay cac hang hang khong gia re khac nhu Air Asia va Tiger Airways deu co cho doi ten khach hang. Vay tai sao hang lai khong lam theo hinh thuc do? (nguyen xuan khanh, 25 tuoi, Nam, dai hoc ngoai ngu - dai hoc quoc gia ha noi, can bo)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Theo chung toi biet, cac hang hang khong noi tren khong cho phep thay doi ten hanh khach ma chi cho phep sua ten hanh khach neu khi thao tac mua ve tren mang hanh khach nhap ten co loi chinh ta, hoac thieu mot phan ho ten so voi giay to tuy than (VD: thieu ten dem). Chinh sach cua PA cung tuong tu. Viec khong cho phep thay doi ten hanh khach la de ngan ngua cac hien tuong dau co ve may bay gia re. Chung ta co the hinh dung mot nguoi co the mua ve cua PA voi mot ten hanh khach bat ky roi moi tim hanh khach dich thuc de ban lai va kiem loi, dieu do se anh huong den quyen loi cua nhung nguoi tieu dung dich thuc co nhu cau di lai.

* Co giam gia cho nguoi lon tuoi? Khi dang ky mua ve toi nhan ve o dau?(nguyen-van-tien, 68 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Truoc day Pacific Airlines co gia giam cho nguoi lon tuoi. Tu khi chuyen doi thanh Hang khong gia re vao thang 2.2007, Pacific Airlines co nhieu loai gia ve khac thap hon ca gia giam cho nguoi lon tuoi truoc day, vi vay chung toi khong duy tri loai gia do nua.

Ve mat ky thuat, voi hinh thuc Ve dien tu va ban tren mang, chung toi khong kiem soat duoc tuoi cua hanh khach, do cung la mot ly do ngung loai gia cho nguoi lon tuoi.

* Toi doc bao thay chuyen di may bay gia re cua PA, nhieu nguoi da mua duoc ve nhung do loi cua may tinh nen khi ra san bay van khong di duoc. Vua qua toi cung da mua 2 ve HN-SG ngay 12/09/2007, PA da gui thu dien tu xac nhan ve da duoc chap nhan, vay toi da co the yen tam duoc chua? Lieu co con thay doi gi nua khong? Neu do loi cua PA thi khach hang co duoc boi thuong gi khong? (tran huy duc, 37 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Trong thoi gian qua hoan toan khong co loi may tinh dan den viec khach da mua ve, da thanh toan tien ve roi ma khong bay duoc. Nhung co viec mot so nguoi loi dung su ca tin cua hanh khach de nhan tien va cap ve dien tu gia (lay ve dien tu cua hang khac roi dung may tinh sua lai), nhung khong dat cho, thanh toan cho Pacific Airlines. Tat ca cac truong hop nay deu da duoc phat hien va bao cao voi co quan cong an de xu ly theo phap luat. Pacific Airlines cung da can thiep de hanh khach duoc hoan lai tien ve.

Neu anh da mua ve bay ngay 12.9.2007, da thanh toan bang the tin dung va nhan duoc email xac nhan tu Email Server cua Pacific Airlines, anh hoan toan co the yen tam, khong can them bat ky thu tuc gi nua ngoai viec len san bay dung gio (1 tieng 30 phut truoc gio bay). Neu thay van con ban khoan, anh co the goi 9.550.550 doc Ma xac nhan cho nhan vien Pacific Airlines de kiem tra va xac nhan them mot lan nua (Trung tam 9.550.500 cua Pacific Airlines hoat dong 24/24, 7/7 ngay trong tuan).

* Neu khach hang mua ve may bay gia re qua mang, da hoan tat thu tuc mua ve, nhung khi len lam thu tuc bay nhan vien noi ten khong dung nhung so chung minh va cac thong tin khac deu dung. Trong truong hop nay ban giam doc dieu hanh se giai quyet cho khach hang nhu the nao? (kieu thi thanh thuy, 25 tuoi, Nu, 1/39 cong truong tu do-p19-QBT, nhan vien van phong)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Khi khach hang mua ve qua mang, PA khong the kiem soat duoc viec khach hang co nhap dung so CMND hoac giay to tuy than khac hay khong. Trach nhiem nhap dung thong tin giay to tuy than la cua ban than khach hang. Theo quy dinh ve an ninh hang khong va dieu le van chuyen cua PA, PA va an ninh hang khong co quyen tu choi van chuyen trong truong hop co su sai lech ve thong tin giay to tuy than. De han che rui ro, khi nhan duoc to xac nhan hanh trinh, hanh khach can kiem tra lai cac thong tin ve giay to tuy than. Neu phat hien co su sai lech thi goi dien cho cac trung tam phuc vu khach hang cua PA de dieu chinh lai truoc khi len san bay.

* Mot tuan co bao nhieu chuyen bay "co gia re tuyen HN-HCM"? Ty le gia re tren moi chuyen bay la bao nhieu %? Gia re co bao nhieu muc, 200.000, 400.000 hay bao nhieu nua? Hien toi chi co the ATM, toi can phai co the gi, o ngan hang nao thi moi mua duoc ve? Co cach nao khac hon khong? Toi o Vung Tau, mua va nhan ve o dau thi tien hon? (Mr. Duc, 30 tuoi)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Tat ca cac chuyen bay cua Pacific Airlines deu la chuyen bay hang khong gia re voi toi thieu la 8 muc gia ve khac nhau, toi da la 11 muc gia ve (them 3 muc sieu khuyen mai neu mua ve trong thoi gian khuyen mai). De biet chuyen bay anh quan tam co nhung muc gia ve nao, anh co the vao website www.pacificairlines.com.vn , goi dien thoai cho Trung tam phuc vu khach hang (08-9.550.550, 04-9.550.550) hoac lien he voi Dai ly cua Pacific Airlines tai Vung Tau noi anh cong tac.

The ATM hien nay chua thanh toan online duoc, anh can phai co the tin dung (Visa, Visa Debit, Master Card, American Express, JCB) de thanh toan online. Hien nay viec cap the tin dung da de dang hon rat nhieu so voi truoc day, anh co the lien he voi cac ngan hang nhu Vietcombank, Techcombank, ACB, Sacombank…de giai quyet.

* Lam the nao de mua duoc ve gia re? (vu duc cuong, 30 tuoi)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Nhu da tra loi tren day, co 4 cach mua ve de hanh khach lua chon:

- Website www.pacificairlines.com.vn ;
- Cac Trung tam phuc vu khach hang (08-9.550.550, 04-9.550.550, 0511-583.583 hoat dong 24/24h, 7/7 ngay trong tuan);
- Cac Dai ly Pacific Airlines (khoang 300 dai ly trong ca nuoc);
- Cac phong ve Pacific Airlines tai TP.HCM, Ha Noi, Da Nang;

Anh co the nhan duoc day du thong tin hon tai website www.pacificairlines.com.vn .

* Chung nao PA khai thac cac duong bay noi dia di den cac tinh le? (Truong Van Thu, 27 tuoi)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Chung toi khong co su phan biet “tinh chan tinh le”, bat ky duong bay noi dia nao co nhu cau thi truong lon va kha nang kinh doanh co lai thi Pacific Airlines se bay. Kho khan hien nay cua chung toi la chua co du may bay. Voi su dau tu von va kinh nghiem cua Hang hang khong quoc gia Uc Qantas Airlines theo hop dong dau tu vua ky ngay 26/4/2007, chung toi co ke hoach tang gap doi so luong may bay trong thoi gian mot nam tu nay den giua nam 2008. Nhieu duong bay noi dia va quoc te moi cua Pacific Airlines se duoc mo trong 01 nam toi, chung toi se thong tin rong rai cho khach hang biet va su dung dich vu cua Pacific Airlines. Trong mua He 2007, ke hoach cu the cua chung toi la TP.HCM - Nha Trang va TP.HCM - Hue.

* Pacific ailine co bi chen ep trong kinh doanh voi VN Airline? Neu khong sao cho cho thuong la cho kem nhat trong san bay? Cong ty co tinh tro thanh cong ty co phan dai chung khong? Co khai thac duong bay ngan khong? Chinh sach gia re co gi thay doi khong? (Hoang Dat, 21 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Thu nhat, Pacific Airlines va Vietnam Airlines cung kinh doanh va canh tranh binh dang, khong ai (duoc phep) chen ep ai. Su lua chon cuoi cung la cua khach hang. Viec phan phoi cac vi tri, khu vuc cong nang tai san bay la cua nha chuc trach san bay, hoan toan doc lap voi cac hang hang khong.

Thu hai, viec Pacific Airlines co tro thanh cong ty dai chung hay khong se duoc cac co dong chien luoc cua Pacific Airlines (Tong cong ty Dau tu va kinh doanh von nha nuoc, Saigon Tourist, Qantas Airways) xem xet quyet dinh. Nhan dinh ca nhan cua toi la dieu nay se duoc thuc hien vao mot thoi diem thich hop.

Thu ba, Pacific Airlines se khai thac ca nhung duong bay noi dia ngan (nhu TP.HCM - Da Lat voi thoi gian bay chi 30 phut), nhung chung toi khong co ke hoach khai thac may bay canh quat co nho. Do vay, neu san bay nao khong tiep nhan va phuc vu duoc may bay phan luc nhu Boeing 737-400, Airbus A320 thi Pacific Airlines chua bay duoc.

Cuoi cung, voi su dau tu von cua Qantas Airways, mo hinh hang khong gia re cua Pacific Airlines se khong thay doi, nhung se co nhung dieu chinh nho cho dong nhat voi mo hinh va chinh sach cua Jetstar Airways (hang hang khong gia re thuoc Qantas).

* Tai sao Hang khong ban ve gia re qua cac dai ly ma chi ban ve qua mang? Lam sao nhung nguoi khong co dieu kien truy cap Internet thuong xuyen nhu toi co the dang ky duoc? Neu muon co ve phai thuc khuya de dang ky, rat bat loi vi so luong ve co han. (Luu Thanh, 22 tuoi, Nam, Da Nang, Nhan vien ky thuat)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Chung toi xin loi ve su hieu nham nay: PA van tiep tuc ban ve dien tu qua khoang 300 dai ly trong toan quoc. Hanh khach co the lien he mua ve tai cac dai ly nay. Viec mua ve qua mang tu ngay 13.2.2007 vua qua la su bo sung, mo rong he thong ban chu khong phai thay the hoan toan he thong truoc day. Viec phai dang ky ve khuya da duoc tra loi o tren.

* Toi da mua ve cua hang hang khong Pacific Airline cho chuyen bay vao ngay 12/10/07 nhung toi nghe tin rang cang dat mua ve ngay di xa thoi diem dat mua ve thuong xay ra tinh trang den ngay xuat phat nhung lai khong duoc "bay". Xin ong giai thich ve dieu nay. (Le chan, 28 tuoi, Nu, Tp HCM, Giao vien)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Neu dung la ban da mua ve va da thanh toan cho chuyen bay 12/10/2007, chac chan ban se duoc bay dung chuyen bay do.

* Toi thac mac khi hanh khach di ve may bay gia re khong biet cho ngoi the nao, co khac so voi gia binh thuong khong va chat luong phuc vu cua chuyen bay tren suot chang duong bay nhu the nao? (Mai, 22 tuoi, Nu, 108nguyenvantroi, trung dung , bien hoa -dong nai, Ke toan VP)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Ve dich vu tren khong tren cac duong bay noi dia, su khac biet duy nhat giua dich vu hang khong gia re va dich vu hang khong truyen thong chi la o cho chung toi khong phuc vu suat an, do uong mien phi nhung neu co nhu cau, hanh khach co the mua va tra tien them. Ngoai ra, khong co bat ky mot su khac biet nao ke ca ve cho ngoi.

* Toi que o Da Nang, tet nam nao toi cung ve que an tet. Toi duoc biet Pacific Airline dang co mo hinh hang khong gia re, toi danh gia rat cao va rat cam kich ve mo hinh nay cua Hang, no that su co ich cho nhung nguoi xa que nhu chung toi. Toi muon biet lam the nao toi co the dang ky mua ve voi gia re, lam the thanh toan nhu the nao va dang ky mua ve nhu the nao? (thanh thao, 25 tuoi, nu)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Ban co the vao website www.pacificairlines.com.vn de co moi thong tin can thiet. Ban cung co the goi so 583.583 (so Da Nang) de duoc huong dan chi tiet.

Giao luu truc tuyen Pacific Airlines va mo hinh hang khong gia re

Dai dien bao Thanh Nien (trai) tang hoa cho khach moi. Anh Ngoc Tho

* Toi muon biet ve cach thuc ban ve hang khong gia re co dieu kien gi khi mua ve hay khong? Neu toi muon mua thi mua o dau? So luong ve ban ra co gioi han khong hay so luong ve ban ra giong voi ve binh thuong? (Phan Thai Sanh, 25 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Viec mua ve may bay cua Pacific Airlines khong co dieu kien gi qua dac biet. Co 4 cach mua ve de hanh khach lua chon:

- Website www.pacificairlines.com.vn ;
- Cac Trung tam phuc vu khach hang (08-9.550.550, 04-9.550.550, 0511-583.583 hoat dong 24/24, 7/7 ngay trong tuan);
- Cac Dai ly Pacific Airlines (khoang 300 dai ly trong ca nuoc);
- Cac phong ve Pacific Airlines tai TPHCM, Ha Noi, Da Nang.

Hanh khach co the nhan duoc day du thong tin tai website www.pacificairlines.com.vn .

Viec phan bo so cho tren chuyen bay (168 ghe tren may bay Boeing B737-400) cho cac loai gia ve phu thuoc vao tinh mua vu va can doi cung cau. Noi chung, trong cac thang 11, 12, 1, 2, 3, 6, 7, 8 so cho phan bo cho cac loai gia re it hon so voi cac thang 4, 5, 9, 10. Viec phan bo cho cho cac loai gia ve tai mot thoi diem (vi du thoi diem truoc Tet hoac ngay sau Tet am lich) con phu thuoc vao chieu ra/vao cua chuyen bay.

* Gia ve re cua Pacific Airlines la phu hop voi thu nhap cua nguoi dan. Nhung so chuyen bay cua Pacific Airlines trong 1 ngay con it so voi nhu cau di lai cua nguoi dan. Trong thoi gian toi Pacific Airlines co du dinh tang them so chuyen bay trong ngay len khong thua ong? Ong nghi sao ve viec mot so phuong tien van chuyen khac tren cung mot tuyen duong (Vi du: TP.HCM di Ha Noi) lai co gia ve cao hon gia ve may bay cua Pacific Airlines? (Pham Quoc Huy, 38 tuoi, Nam, Phuoc Long B, quan 9, Tp HCM, Ky su)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Hien nay, PA co 7 chuyen bay trong 1 ngay giua TP.HCM va Ha Noi, 2 chuyen 1 ngay giua TP.HCM va Da Nang. PA da ky mot so hop dong thue them may bay de dua vao khai thac tu thang 11.2007. Khi do, tan suat bay tren cac duong bay nay se tiep tuc tang len, dong thoi nhieu duong bay noi dia va duong bay quoc te trong khu vuc ASEAN cung se duoc khai thac lam cho dich vu hang khong gia re ngay cang pho cap hon cho nguoi tieu dung VN va khach du lich quoc te den VN.

Ve noi dung thu 2, hang khong gia re va hang khong truyen thong la 2 san pham dich vu khac nhau. Cac dieu kien ve gia ve cung khac nhau, vi du nhu cac quy dinh ve thoi diem mua ve, quyen hoac han che hoan, huy ve. Vi vay, viec cac hang ban gia ve khac nhau la dieu hoan toan binh thuong, tuong tu nhu o cac nuoc khac tren the gioi. Lua chon dich vu nao de su dung la quyet dinh cua ban than khach hang, can doi giua dong tien bo ra va gia tri dich vu duoc huong.

* Tai sao chung toi khong the mua duoc ve gia re cua quy vi. Trong viec do tim chuyen bay va gia ve, hau nhu gia deu tren 1 trieu? Co cach nao de mua duoc? (NGUYEN VAN THANH, 48 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Truoc het, chung ta can trao doi, thong nhat y kien nhu the nao thi goi la gia ve re. Neu nhu truoc day gia ve may bay giua TP Ho Chi Minh va Ha Noi luon luon chi co mot muc duy nhat la 1.500.000 dong/chieu thi cac muc gia ve 1.000.000, 1.100.000 hay 1.200.000 dong/chieu deu da la gia re, chua noi den cac loai gia 750.000, 900.000 dong ma Pacific Airlines ban ra voi so luong khong nho.

Theo khai niem cua chung toi, cac gia ve may bay giam tu 30% tro len so voi gia ve thong thuong goi la gia ve re, giam tu 65% tro len goi la gia ve sieu re (chi ap dung cho cac chuong trinh khuyen mai). Hau het gia ve may bay cua Pacific Airlines la thuoc dang gia ve re. Tuy nhien, neu khach hang mua ve sat ngay bay, muc giam gia co the khong duoc 30%, con neu khach hang len san bay moi mua ve de bay luon thi chung toi chi co mot muc gia duy nhat (giam khong dang ke so voi gia tran).

Khach hang ai cung mong muon mua duoc gia ve may bay 15.000 dong hoac 150.000 dong, nhung cung phai hieu cho chung toi la neu tat ca 168 cho tren may bay deu duoc ban voi cac gia ve do thi chung toi khong the nao can doi thu chi va to chuc kinh doanh duoc. Kinh doanh ma khong co lai thi khong con y nghia kinh doanh nua.

Muc tieu cua mo hinh hang khong gia re la ban (ngay cang nhieu) ve may bay voi gia re hon (so voi cac hang hang khong truyen thong) cho mot kieu dich vu van tai hang khong don gian hon, phu hop voi cac chuyen bay voi thoi gian bay ngan (duoi 3 gio bay), chu khong phai la chi ban cac loai gia ve sieu giam cho moi khach hang. Dieu nay khong mot hang hang khong gia re nao, ke ca Southwest Airlines (My), Ryanair va easyJet (chau Au), Air Asia, Tiger Airways (chau A)…, co the lam duoc.

* Em da tung mua ve gia re cua PA bang the tin dung VISA nhung dieu em lo lang la chinh sach bao mat cua PA nhu the nao de dam bao la su dung the VISA an toan. Em chua thay PA cong bo chinh sach bao mat tren Website cua PA (Hoang Phi Luc, 20 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Ban khong can phai lo lang. Khi ban bat dau thao tac thanh toan, ban co the thay dia chi trang web cua Pacific Airlines duoc doi tu http:// sang https:// (them chu s, nghia la Secured Website) trong moi truong bao mat thong tin mang cua VeriSign, moi thong tin the cua ban duoc ma hoa o muc do cao va khong ai co the “hack” duoc. Ke ca trong truong hop thong tin the cua ban bi lo (ai do nhin thay va ghi chep lai thong tin the) va su dung cac thong tin nay de mua ve may bay cua Pacific Airlines, chung toi cung co the giup ban tim ra ngay duoc nguoi lam dung the.

Trong thoi gian qua Pacific Airlines va co quan cong an da phoi hop xu ly mot so truong hop lam dung the tin dung cua nguoi khac de mua ve may bay. Tat ca cac the nay deu do cac ngan hang nuoc ngoai phat hanh va bi “hack” trong cac giao dich online khong an toan (truy cap vao cac website gia mao, cac website sex v.v.). Chung toi chua phat hien duoc truong hop gia mao chu the nao doi voi the phat hanh o Viet Nam.

* Trong khi dat cho qua website cua hang toi thay co thong bao "Chu y: Truong hop su dung the thanh toan, nguoi mua ve phai la chu the. Chu the chiu trach nhiem ve viec su dung the cua minh". Vay toi khong the mua ve cho nguoi than, ban be bang the cua minh hay sao? Neu toi van "co tinh" mua ve cho nguoi khac bang the cua minh thi khi ra san bay co bi kiem tra va khong dong y cho bay khong? Chang le gia dinh toi ai cung phai di lam the hay sao? (Hai Phong, 27 tuoi, Nam, Hai Phong, Nhan vien van phong)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Trong truong hop nay, ban chinh la nguoi mua ve va la chu the, va tat nhien co quyen su dung the cua minh de mua ve cho nguoi khac. Quy dinh nay cua chung toi nham muc dich ngan chan viec lam dung the cua nguoi khac de mua ve chu khong phai han che viec su dung the cua mot nguoi de mua cho nhieu nguoi.

* Thuc te, theo toi thay tren quang cao quy cong ty ghi rang ai cung co the bay. Nhung thuc te khong phai vay, vi bay voi gia re doi hoi nguoi mua ve phai co the giao dich quoc te thi moi co the dang ky. Trong khi nhung nguoi co nhu cau mua ve gia re thi lai khong co the quoc te thi lam sao ma ho giao dich duoc. Neu quy cong ty co cach nao hay nhat de moi nguoi co the tiep can va giao dich 1 cach thuan tien nhat. Mot so ban be toi cho rang nhu the thi khi bay voi gia re chi co nha giau moi mua duoc ve ma thoi. (Bui thi thuy duong, 26 tuoi, nu)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Nhu toi da trao doi tren day, mua ve va thanh toan bang the tin dung chi la mot trong rat nhieu cach mua ve may bay cua Pacific Airlines, khong phai la cach duy nhat. Ban co the thanh toan bang tien mat khi mua ve tai cac Dai ly va Phong ve.

Rieng doi voi cac loai gia sieu re (giam tren 65%), hinh thuc thanh toan duy nhat la the tin dung. Ban van co the mua duoc cac loai gia sieu re nay bang the tin dung cua nguoi than hoac cua Dai ly (cac Dai ly san sang su dung the tin dung cua ho de mua ve cho ban voi mot muc phi phuc vu theo thoa thuan).

Viec ap dung hinh thuc thanh toan the tin dung cho cac gia ve sieu re co hai muc dich:

- Ngan ngua moi hinh thuc dau co cho gia re tu phia nhan vien va dai ly;
- Khuyen khich su dung the tin dung nhu mot phuong thuc thanh toan hien dai, han che viec su dung tien mat trong cac giao dich mua ban.

Nhu toi da trao doi, hien nay viec cap the tin dung da don gian hon rat nhieu, chi phi duy tri the chi con tren duoi 200.000 dong/the/nam, the tin dung hien nay khong con la phuong thuc thanh toan “danh rieng cho nguoi giau” nhu chung ta thuong ngo nhan (tuong tu nhu internet, dien thoai di dong…). Nguoi tieu dung Viet Nam nen lien he voi cac ngan hang de biet them cac dieu kien cap the tin dung.

Toi khang dinh rang viec su dung the tin dung de thanh toan mang lai rat nhieu tien ich, tiet kiem va an toan cho chu the. Nguoi nuoc ngoai rat ngac nhien khi thay nguoi Viet Nam ta bo trong vi dam bay trieu dong tien mat (co khi hang chuc trieu dong): dieu nay qua rui ro, viec mat vi co the xay ra vi nhieu ly do. Neu ban mat vi voi mot the tin dung, ban chi can goi dien cho ngan hang de “khoa” lai va khong he bi mat tien.

* Mua gia re di tuyen Ha Noi - Nha Trang thi dat the nao? Muon dat ve gia re thi phai dat truoc thoi gian la bao lau? (Tran Thi Thanh Tu, 33 tuoi, nu)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Hien tai Pacific Airlines chua co tuyen bay Ha Noi - Nha Trang.

* Toi len mang de tim mua 2 ve tu TP.HCM ve Da Nang cho ngay 10/6, gia 520.000 d/ve (7 gio ngay dau gia re cua Pacific). Nhung khi den dai ly ho bao 520.000d + 160.000d le phi, vay gia ve re la 628.000 d/ve trong khi VN Airlines la 655.000d/ve co phuc vu day du va tot. Nhu vay la the nao? Lam sao tin chuong trinh gia re cua Pacific? (Le Thi My Dung, 58 tuoi, Nam, k125/28 Ngo Gia Tu - DN, huu tri)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Gia ve 520.000d la gia tra cho PA, con muc phi phuc vu la do dai ly quy dinh va thoa thuan voi khach hang. Muc phi nay o cac phong ve cua PA la 50.000d/chang/nguoi. Trong truong hop nay, muc phi cua dai ly co the la qua cao va kho chap nhan cho khach hang.

* Toi nhan thay chi phi phuc vu tai cac cang hang khong (ma hang phai thue) dang o muc gia kha cao, lam tang chi phi cho khach. Vay tai sao Hang khong thanh lap cong ty dich vu de tu phuc vu, giam muc thap nhat chi phi co the, dung voi tinh than "Hang khong gia re"? (Tran Van Vuong, 42 tuoi, Nam, 182/5 tran Huy Lieu Q3 Tp HCM, Doanh nhan)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Kinh nghiem cua cac nuoc, de giai quyet van de nay la xay dung nhung nha ga hang khong gia re rieng nhu da hoat dong tai cac san bay Singapore, Kuala Lumper, Bangkok; hoac co han san bay hang khong gia re nhu san bay Clark o Manila. Toi tin rang, day cung se la cach giai quyet o VN trong nhung nam toi day.

* May bay cua PA bi rat nhieu nguoi che la cu, bay khong an toan, gio bay bi thay doi lien tuc va mua ve cua PA rui ro mat tien rat cao. Ong nghi sao ve dieu nay? (hoang anh, 32 tuoi, Nam, 125 cong hoa, nhan vien van phong)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Toi chi co the tra loi mot cach ngan gon rang tat ca nhung dieu nay deu khong dung su that. Toi hoan toan chiu trach nhiem ve ket luan nay.

* Lam the nao de nhung cong nhan nhu chung toi duoc huong ve hang khong gia re cua hang khi ma lich thong bao dai chung chua pho bien cho tat ca moi nguoi deu tham gia. Nhung nguoi khong co nhung the visa ma chi co nhung the da nang nhu cong nhan chung toi thi lam sao ma co co hoi de ma dang ky chu, hay hang chi ap dung cho mot so nguoi nao do thoi, thi con gi ma goi la hang khong gia re chu khi chi co nhung nguoi giau moi dang ky duoc ve. (NGUYEN TRUNG DUNG, 22 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Dich vu hang khong gia re la danh cho tat ca moi doi tuong khach hang. Toi dong y la gia ve 1.500.000 dong/chieu giua TP Ho Chi Minh va Ha Noi la kho khan cho thu nhap cua nguoi cong nhan, nhung gia ve 750.000 dong, 900.000 dong/chieu co the la phu hop (so voi gia ve va thoi gian di lai phai bo ra cho phuong tien giao thong khac). Gia ve 500.000 dong/chieu tat nhien con phu hop hon nua. Muc dich cua dich vu hang khong gia re cua Pacific Airlines chinh la de ngay cang co nhieu ve may bay gia re va van tai hang khong co muc do cong cong hoa cao hon.

Mua ve may bay cua Pacific Airlines co rat nhieu cach va de dang hon nhieu so voi cac hang hang khong truyen thong. Chi can nho mot so dien thoai 9.550.550 la ban co the nhan duoc moi thong tin can thiet qua so dien thoai do 24/24 gio, 7/7 ngay.

* La nguoi thuong xuyen di cong tac TP.HCM bang duong khong cua hang Pacific Airlines, toi rat phan khoi duoc biet hang da va dang ap dung mo hinh hang khong gia re. Tuy nhien, qua tim hieu nhieu nguoi da phan anh, viec mua duoc 1 tam ve tren la het suc kho khan do luong phat hanh ra cong chung theo dot va han che. Vay thong tin tren co dung khong? Thu tuc dang ky de mua ve nhu the nao, cach thuc mua ve ra sao va mua o dau? (Luong Van Son, 50 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Chung toi rat cam on su quan tam cua bac. Muc tieu Pacific Airlines theo duoi la luc nao cung co gia ve may bay re hon va co ca cac loai gia ve sieu re qua cac chuong trinh khuyen mai. Dieu do khong co nghia la Pacific Airlines ban 100% so cho voi gia ve sieu re. Viec dat cho, mua ve may bay cua Pacific Airlines cung khong co gi phuc tap, vao bat ky luc nao bac cung co the goi so dien thoai 9.550.550 de duoc huong dan.

* Vua roi toi co dang ky mua 2 ve may bay gia re khu hoi la 500.000d/ve mot chieu nhung toi khong biet la ve se duoc lay nhu the nao? Toi se in ve qua mail cua Pacific gui hay lay ve o dau? Toi co doc mot bai bao thay viet rang nguoi ta dang ky va in duoc 7 ve nhung khi goi dien de kiem tra lai ve thi co mot ve khong thay mac du da co ma so xac nhan. Tai sao lai co tinh trang nay khi Pacific da thu tien ve do va xac nhan tren ve la cac thanh toan da tra dat cho? Neu tinh trang nay xay ra lam anh huong den hanh khach thi Pacific se giai quyet ra sao? (Thu Ha, 27 tuoi, nu)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Neu ban dang ky online tai website www.pacificairlines.com.vn ma chua thanh toan (su dung hinh thuc “Thanh toan sau”), hoac neu ban dat cho qua so dien thoai 9.550.550 ma chua thanh toan thi ban phai den phong ve cua Pacific Airlines de thanh toan bang tien mat trong vong 24 gio. Qua thoi han do cho cua ban se bi huy. Ban cung co the vao website va chon menu “Xem-Doi dat cho” ngay tren dau man hinh de thanh toan tien ve bang the tin dung (cua ban hoac cua nguoi than dong y cho ban su dung).

He thong may tinh cua Pacific Airlines cap Ma xac nhan trong 2 truong hop: 1/ Tien ve da duoc thanh toan, 2/ Khach hang con no thanh toan. Trong truong hop thu 2, cho se bi huy neu Pacific Airlines khong duoc thanh toan trong 24 gio. Chung toi chua phat hien duoc bat ky mot truong hop nao ma ve may bay da duoc thanh toan day du ma cho lai bi huy nhu phan anh. Chung toi cam ket voi moi khach hang la tuyet doi khong co viec khach hang da mua ve, da thanh toan tien ve ma lai phai bo tien ra de mua ve moi. Cam ket nay cua chung toi la cam ket co trach nhiem.

* Tai sao Paciic lai khong ban gia re cho toan the nguoi dan ma phai thanh toan qua mot so the (rat nhieu nguoi dan khong co the thi mua nhu the nao)? (NGUYEN VAN THANH, 48 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Day la mot su hieu nham dang tiec. Ve may bay gia re cua Pacific Airlines duoc ban cho tat ca moi doi tuong khach hang, khong phan biet doi xu va van co the thanh toan bang tien mat tai cac dai ly hoac phong ve nhu truoc. Ngoai cac phuong thuc mua ve cu, Pacific Airlines mo them kenh ban tren mang internet va bo sung them phuong thuc thanh toan bang the tin dung thuan tien hon doi voi mot so doi tuong khach hang.

Rieng doi voi cac loai gia ve sieu re nam trong chuong trinh khuyen mai bat buoc phai thanh toan bang the tin dung, neu khach hang khong co the tin dung thi co the thanh toan bang tien mat cho cac dai ly, cac dai ly se su dung the tin dung cua ho de mua cho khach hang voi mot muc phi phuc vu hop ly, theo thoa thuan.

* Ong co the cho toi biet de co the mua ve may bay gia re cua hang thi toi can phai lam nhu the nao. Tren trang Web cua cong ty, toi thay phan lon gia ve tu 1 trieu tro len ma khong thay ve may bay gia re. Cong ty dang co chuong trinh khuyen mai "Cat bot tien de cat canh", co phai neu toi bay tu ngay 11/6/2007 den ngay 27/10/2007 thi gia ve toi mua tu 15.000 den 500.000 dong phai khong? Ong co the cho biet ro hon duoc khong? (Le Quang Son, 23 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: So voi gia ve may bay thong thuong 1.500.000 dong/chieu thi tat ca cac gia ve cua Pacific Airlines deu la gia ve re ca (gia ve 1.000.000 dong da giam 30%). So ve sieu khuyen mai theo chuong trinh “Cat bot tien va cat canh” voi gia tu 15.000 dong den 500.000 dong cho cac chuyen bay tu ngay 11/6 den het 27/10 (tu ngay 11/6 den 31/8 chi co mot loai gia khuyen mai 500.000 dong, tu ngay 01/9 den 27/10 co ca 3 loai gia sieu re 15.000 dong, 150.000 dong va 500.000 dong) da duoc khach hang mua het trong mot thoi gian rat nhanh va chung toi da ket thuc chuong trinh sieu khuyen mai nay.

Hien nay, gia ve re nhat giua TP.HCM va Ha Noi la 750.000 dong (chua bao gom cac khoan thue, phi va le phi), muc giam la 50%. Khi so cho tren chuyen bay danh cho loai gia 750.000 dong nay duoc ban het, he thong se tu dong dieu chinh len muc tiep theo la 900.000 dong, roi 1.050.000 dong v.v. Neu khach hang mua ve sat ngay bay hoac neu len san bay moi mua ve di luon thi gia ve co the xap xi muc gia tran 1.500.000 dong/chieu. Do la chinh sach gia cong khai cua Pacific Airlines theo mo hinh hang khong gia re. Chung toi mong khong co su hieu nham rang Pacific Airlines chi ban ve may bay voi gia 15.000 dong hoac 150.000 dong. Neu truoc day khach hang phai tra 1.500.000 dong/chieu ma hien nay chi con phai tra 1.000.000 dong hoac tham chi 1.200.000 dong/chieu thi do da la nhung no luc rat lon cua Pacific Airlines roi.

* Xin cho biet neu muon dat ve truc tiep qua mang nhung khong co tai khoan rieng thi hinh thuc thanh toan nhu the nao? Co ton phi dich vu nao nua khong? (Nguyen Ngoc Anh, 28 tuoi, nam)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Dat ve qua mang nhung khong co The tin dung hoac Tai khoan khach hang thi ban co the lua chon hinh thuc “Thanh toan sau” (o trang thanh toan cuoi cung) roi thanh toan bang tien mat cho Pacific Airlines tai phong ve trong vong 24 gio. Trong truong hop do, ban phai tra them Phi phuc vu cua phong ve la 50.000 dong/chang (ngoai tong gia ve, thue, phi va le phi ma he thong da thong bao cho khach hang).

* Toi muon co hai ve hang khong gia re di TP HCM tu ngay 3-6/7/2007 de di thi DH duoc khong? Lam the nao co duoc? (Le Thi Bao Quyen, 17 tuoi)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: De biet duoc muc gia ve may bay nao la re nhat trong giai doan 3-6/7/2007, ban co the vao website www.pacificairlines.com.vn va chon cac chuyen bay, ngay bay cu the. Do la giai doan cao diem mua He va da qua thoi gian khuyen mai nen gia ve may bay cua chung co the se khong duoc re nhu ban mong muon. Nhung ban nen can nhac mua vi tu nay den ngay do gia ve se con tang (khi cac gia ban dang nhin thay duoc mua het).

Nguyen tac cua Hang khong gia re la ban ve tu gia thap den gia cao, cang gan ngay bay thi gia ve cang tang chu se khong giam xuong. Ngoai ve de di thi DH, ban co the mua them mot ve vao TP.HCM de nhap truong vao dau thang 9, chac chan dip do gia ve se re hon so voi thang 7.

* Viec PA chon mo hinh gia re co thuc su la hieu qua khong? Voi chi phi hien nay lieu Pacific Airlines co "cang bay cang lo"? (Thanh Truc, 32 tuoi, Nam, 12/3 Nguyen Thai Binh Q.TB HCM, PP)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: PA chon mo hinh hang khong gia re tat nhien khong phai de cang bay cang lo. Thuc tien the gioi cho thay chinh cac hang hang khong gia re la nhung hang kinh doanh co loi nhuan on dinh nhat. Muc tieu cua chung toi cung nhu vay.

* Chao anh Nam, Pacific Airlines co chien luoc gi de dam bao dich vu khach hang khong? Vi neu khach hang khong thoa man voi dich vu cua hang thi ve lau dai ho se chuyen sang bay hang khac? Vay hang phai dat nang cao chat luong dich vu la chien luoc lau dai song song voi kinh doanh gia re? Hang co kho khan gi khi dam bao dieu do khong? (Thanh Huong, 27 tuoi, Nu, Trung Hoa, Ha Noi, Nhan vien bao hiem)

- Ong Luong Hoai Nam - Giam doc dieu hanh Pacific Airlines: Hang khong gia re co nghia la dich vu hang khong kieu khac, khong phai la dich vu hang khong chat luong thap. Hien chung toi la hang hang khong duy nhat o VN ban ve may bay dien tu va thanh toan tien ve tren mang internet; la hang hang khong duy nhat co cac trung tam phuc vu khach hang qua dien thoai 24h/24 gio, 7/7 ngay; cung la hang hang khong duy nhat van chuyen hanh khach mien phi giua san bay Noi Bai va Ha Noi. Tat ca no luc cua chung toi la nham dam bao cac chuyen bay an toan va dung gio, neu xay ra cham, huy chuyen bay (cung co khi khong the tranh khoi) thi phuc vu hoac boi thuong cho khach hang theo Dieu le van chuyen. Tat ca nhung dieu do co the tra loi cau hoi cua ban.

Voi viec Qantas Airways dau tu vao PA chac chan rang chat luong dich vu cua chung toi se khong dung lai o nhung gi dang co ma se co nhung buoc cai tien moi.

Giao luu truc tuyen Pacific Airlines va mo hinh hang khong gia re

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